Portfolio

MARCH 2024 - PRESENT

Responsible for overseeing day-to-day office operations, ensuring smooth workflow and efficiency. This role involves managing office supplies, coordinating meetings, handling communications, and supporting staff with administrative tasks. Key role in human resources duties, such as assisting with employee onboarding, maintaining personnel records, and ensuring compliance with company policies. The role also includes preparing documents, organizing files, and maintaining office systems, all while fostering a welcoming and organized environment for both clients and team members. Strong organizational, communication, and multitasking skills are essential for success in this position. 

MAY 2021 - MARCH 2024

Responsible for data entry and processing all residential/commercial/pre-construction transactions within the Brokerage. Serving as a central point of contact between all parties involved in the transaction such as buyers, sellers, agents, brokerages, law firms, and other legal representatives. Ensuring vital communications and all stakeholders informed and updated was critical to many transaction successes. Responsible for managing a portfolio of 250+ agent's transactions. Answered phone calls and emails from clients to address questions, complaints, and needs. Created and maintained filing systems, both electronic and paper-based, for easy access to information. Invoicing developers and brokerages for commission payments and processing/issuing payments for brokerages, agents, and clients. Attending pre-construction related events such as official launches, sales office tours, sales events, and information sessions. Utilized computer software to complete various administrative tasks. Trained newly hired employees regarding company procedures, standards and goals. Processed invoices, purchase orders and other documents accurately and efficiently. Created financial reports for decision-making and strategic planning. 

OCTOBER 2019 - MAY 2021

Responsible for taking inbound/outbound calls, email management, documentation, filing, organizing, data entry. Providing administrative support to managers, agents, and other supporting office staff. Preparing paperwork for agents. Database Management, Property Listing Update/Listing Coordination, Client Support and Communications. 

MARCH 2018 - PRESENT

Implemented creative solutions when unexpected situations arose during an event's execution. Collaborated with a wide range of stakeholders including sponsors, vendors, volunteers and venue personnel. Organized and coordinated high-profile special events, including conferences, receptions, fundraisers, galas, and award ceremonies. Researched current trends related to special events in order to create innovative experiences for guests. Facilitated communication between stakeholders throughout the entire planning process. Ensured compliance with safety regulations during the planning process and at the time of the event. Coordinated staff members to carry out tasks during the planning process and on the day of the event. Managed budgets for each event while ensuring that all expenses stayed within allocated amounts.

MARCH 2021 - MAY 2021

Developed and implemented marketing strategies to drive customer acquisition, engagement, and retention. Curated social media content and managed accounts to increase engagement. Worked closely with team, gaining knowledge of day-to-day processes and duties. Prepared promotional presentations, marketing materials and educational content. Conducted market research to identify target markets and develop effective campaigns.
 

SEPTEMBER 2020 - DECEMBER 2020

Developed strong organizational and time management skills by completing multiple tasks simultaneously. Managed the development of landing pages to optimize lead generation efforts. Utilized social media platforms to increase website traffic by over 20% in 6 months. Identified areas of improvement in current processes and developed plans for implementation. Facilitated team meetings and provided guidance and training on digital marketing tactics and tools. Established processes for tracking online advertising costs and budgeting resources efficiently. Oversaw the execution of A and B testing initiatives across different channels to maximize ROI.